Respond to your contacts when they complete an order.


To create an action-triggered Respondr, log in and go to Respondrs. Click the "+" button on the top left side of the screen.



Step 1: Channel

Currently, only the email channel is available, as shown here. Support for other channels, including SMS/MMS, Facebook Notifications, Facebook Open Graph, iOS and Android push notifications, is coming soon.



Step 2: Setup

The following fields are available for all Respondrs:

  • Name
  • Description
  • Tags *

* Tags are optional and can be used to filter Respondrs. All other fields are required.


Enter the Respondrs information in the appropriate field. Click Next.



Step 3: Trigger

To respond to an order select "Action Triggered". The following fields are required:

  • Send - Select when the Respondr will be sent (e.g, 1 day).
  • After a contact - Select "Makes a purchase" to respond to an order.


Step 4: Sequence

A message sequence (sometimes called a "drip program") will go out in response to the pre-defined action. This takes the form of (1) an initial response and (2) one or more followup responses.


Initial Response:

Select a Template from the drop down for the initial response. If you do not want to add any followup responses, click Next and continue to step 5.


Followup Responses:

Click Add Response to open a dialog and set up followup responses.



Select channel, template and when to send the response. Click Save. Repeat to set up any additional followup responses.



Step 5: Suppression

Suppression allows you to make sure your customers do not receive too many Respondrs in a specific time period. If you select "Always send" then the Respondr will always be sent. Once suppression is set up click Save.



Enabling/Disabling Respondrs

To enable/disable a Respondr, simply click the on/off toggle on the main Respondrs page.