Respond to your contacts when they complete an order.
To create an action-triggered Respondr, log in and go to Respondrs. Click the "+" button on the top left side of the screen.
Step 1: Channel
Currently, only the email channel is available, as shown here. Support for other channels, including SMS/MMS, Facebook Notifications, Facebook Open Graph, iOS and Android push notifications, is coming soon.
Step 2: Setup
The following fields are available for all Respondrs:
- Name
- Description
- Tags *
* Tags are optional and can be used to filter Respondrs. All other fields are required.
Enter the Respondrs information in the appropriate field. Click Next.
Step 3: Trigger
To respond to an order select "Action Triggered". The following fields are required:
- Send - Select when the Respondr will be sent (e.g, 1 day).
- After a contact - Select "Makes a purchase" to respond to an order.
Step 4: Sequence
A message sequence (sometimes called a "drip program") will go out in response to the pre-defined action. This takes the form of (1) an initial response and (2) one or more followup responses.
Initial Response:
Select a Template from the drop down for the initial response. If you do not want to add any followup responses, click Next and continue to step 5.
Followup Responses:
Click Add Response to open a dialog and set up followup responses.
Select channel, template and when to send the response. Click Save. Repeat to set up any additional followup responses.
Step 5: Suppression
Suppression allows you to make sure your customers do not receive too many Respondrs in a specific time period. If you select "Always send" then the Respondr will always be sent. Once suppression is set up click Save.
Enabling/Disabling Respondrs
To enable/disable a Respondr, simply click the on/off toggle on the main Respondrs page.